Terms & Conditions, Privacy Policy and Cookie Policy
1. Introduction
This page sets out the Terms & Conditions, Privacy Policy and Cookie Policy for our website and the engineering shift‑cover services we provide. By using our website or engaging our services, you agree to these terms. If you do not agree, you should stop using the site immediately.

2. About Our Business
We provide professional engineering shift‑cover services, including 24‑hour support, short‑term and long‑term cover, and last‑minute staffing solutions. We are SafeContractor approved, operate inside and outside IR35, and are not an agency. All services are delivered directly by our team or trusted engineering professionals contracted through us.

3. Use of Our Website
You may use our website for lawful purposes only. You must not attempt to gain unauthorised access, disrupt the site, or copy content without written permission. We may update or modify the website at any time without notice.

4. Service Provision
We aim to provide reliable, safe and professional engineering cover at all times. Service availability may depend on engineer availability, site conditions and operational requirements.
4.1 IR35 Engagement
We offer services under both inside IR35 and outside IR35 arrangements. The correct model will be agreed in writing before work begins. Clients must provide accurate information to ensure compliance.
4.2 Safety and Compliance
As a SafeContractor approved provider, we follow strict safety standards. Clients must ensure their site meets all relevant health and safety requirements and provide any necessary inductions, permits or documentation.

5. Fees and Payment
All fees will be agreed in writing before work begins. Payment terms are stated on invoices. Late payments may incur interest or administrative charges as permitted by UK law.

6. Cancellations and Amendments
Cancellations or amendments must be communicated as early as possible. Short‑notice cancellations may incur charges depending on the circumstances and agreed terms.

7. Liability
We take reasonable steps to ensure the quality and reliability of our services. We are not liable for delays, cancellations, indirect losses, or issues caused by inaccurate information provided by the client. Nothing limits liability for death or personal injury caused by negligence.

Privacy Policy
8. Data Protection and GDPR Compliance
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section explains how we collect, use and protect your personal data.

9. Data We Collect
We may collect:
•     Identity details such as name, job title and company information
•     Contact details such as email, phone number and business address
•     Operational information such as site access requirements and shift details
•     Technical data such as IP address, browser type and device information
•     Communication records such as enquiries and service requests
We only collect data necessary for delivering our services or improving your website experience.

10. How We Use Your Data
Your data may be used to:
•     Provide engineering shift‑cover services
•     Respond to enquiries and manage bookings
•     Maintain safety, compliance and contractual records
•     Issue invoices and manage accounts
•     Improve website performance and user experience
•     Meet legal or regulatory obligations
We do not sell or rent your personal data.

11. Legal Basis for Processing
We process data under:
•     Contractual necessity
•     Legitimate interests
•     Legal obligation
•     Consent (where explicitly given)

12. Data Sharing
We may share data with:
•     Engineering professionals contracted to deliver services
•     Safety and compliance bodies
•     Professional advisers
•     IT and website service providers
All third parties must keep your data secure and use it only for agreed purposes.

13. Data Storage and Security
We use secure systems to protect your data from loss, misuse or unauthorised access. Data is stored within the UK or in locations meeting UK GDPR adequacy standards.

14. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

15. Your Rights
Under UK GDPR, you have the right to:
•     Access your data
•     Request corrections
•     Request deletion (where legally permissible)
•     Object to processing
•     Request restriction of processing
•     Request data portability
Requests can be made by contacting us directly.

Cookie Policy
16. What Cookies Are
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience and allow us to understand how visitors use our site.

17. Types of Cookies We Use
We use:
•     Essential cookies for core website functionality
•     Performance cookies to understand how visitors use the site
•     Functionality cookies to remember preferences
•     Analytics cookies to improve the website
We do not use cookies to collect sensitive personal information.

18. How Cookies Are Used
Cookies help us ensure the website works correctly, analyse traffic, improve performance and remember your preferences.

19. Managing Cookies
You can control or delete cookies through your browser settings. Blocking cookies may affect website functionality.

20. Third‑Party Cookies
Some cookies may be set by third‑party services such as analytics providers. These parties have their own privacy and cookie policies.

21. Changes to This Page
We may update these Terms, Privacy Policy and Cookie Policy from time to time. The latest version will always be available on our website.